Frequently Asked Questions (FAQs)

  • Open play time is limited to children ages 0-10. We'd like to ask older children to be mindful of younger children in their vicinity while playing.

  • Our current play capacity is 40 children. Adults can join their children for play, but they are not included in our capacity number. Our staff will monitor capacity and track a waitlist as necessary.

  • We don't currently have a time limit for play unless we are closing or setting up for a private event. Most children spend an average of about an hour and a half (90 minutes) playing in the garden.

    For birthday parties, a 2-hour time limit applies. For more details, visit our parties page.

  • We are open seven days a week, from 9:00 a.m. to 5:00 p.m. We are closed on major holidays, which we will promote on our website. These hours are subject to change as we continue to expand our offerings.

  • Our admission fee for children to the garden is $22.

    Admission for children under 1 is $10 (non-sand playing babies are free).

    Two adults may join for free on weekdays (On weekends adults are $5 per adult).

    We are a cashless facility and only accept debit or credit cards at this time.

  • All participants must have a completed waiver before playing in the sand.

    1. Waiver - A signed waiver is required to play.

    2. No Throwing Sand Or Toys - Sand and toys must stay in the sandboxes.

    3. Shoes and Socks - No shoes or socks are allowed in the sandboxes.

    4. No Food or Drinks in the Sand - Enjoy snacks in the designated area only.

    5. Be Gentle - Use kind hands and feet. Respect the space and others around you.

    6. Toys - Outside toys are not allowed in the sandboxes. Help keep our toys where they belong. Ensure toys are played with their intended use.

    7. Share & Take Turns - Everyone deserves a chance to play.

    8. Stay Safe - Grown-ups, children must be supervised at all times.

    9. Lost Items - The Sand Garden is not responsible for any lost, damaged, or stolen items.

    10. Clean Up After Play - Let’s keep The Sand Garden beautiful for everyone.

  • No socks or shoes are allowed in the garden. If you need accommodations for a particular situation, please get in touch with us before your visit to explore options.

  • Although the sand is easy to wipe off, expect to get a bit sandy and dusty (depending on your type of play). Comfortable clothing that you are willing to get a bit dirty is recommended.

  • We have many toys, from sand tools to construction trucks, sit on diggers, market stand, slide, and much more! Your imagination won't be limited by the available toys. However, we ask that no outside toys be brought into the garden to avoid being lost, dirty, or broken.

  • No, we do not allow impromptu birthday celebrations in our common seating area and no presents or cake be brought into the playspace unless a birthday party package has been booked. To book a birthday party or private event, please see our party packages here.

Cleaning

  • Our high-quality play sand is much safer and cleaner than sand on a beach. It is 100% safe play sand, containing no quartz, asbestos, wheat, or nuts. Our sand comes from SandTastik, a 25-year provider in eastern Canada that offers the cleanest, softest sand around.

  • Our team actively maintains the sand throughout the day to keep it clean and inviting. The sand is raked daily to remove any debris and is wet down to help reduce dust. Several times a week, we treat the sand with a child-safe water-and-vinegar solution to help keep it clean.

    We also have clear rules in place to protect the sand:

        •    Shoes, socks, outside toys, and food/drinks are kept out of the sand

        •    All play toys are regularly cleaned and sanitized

    Our sand is continually replenished as a small amount naturally leaves the space with guests.

  • Toys and areas outside of the garden are cleaned and sanitized daily to ensure the safest and cleanest environment possible. If there is an accident or you notice any areas of concern, please let a staff member know as soon as possible.

  • We lightly wet the sand daily to help reduce dust. In addition, we run air filtration systems, air purifiers, fans, and dehumidifiers throughout operating hours to maintain air quality and keep the space comfortable.

Concessions

  • Yes, we have pre-packaged snacks and drinks available for purchase in our vegetable garden. You can take a break from play and enjoy them whenever you can.

  • Yes, feel free to bring your snacks. However, all food and drinks must stay in the designated eating area. No food or drinks are allowed in or around the sandbox or common space. This will help keep our play areas clean and safe for everyone.

    Please don't bring large meals during open play hours.

  • Drip coffee is provided free of charge as supplies last.

  • We offer Wi-Fi for parents to use while their children play. The guest password is available at check-in.

If you have any other questions, please contact us.